Dispute Resolution
Fair and transparent resolution process for all disputes
Our Dispute Resolution Process
Submit Dispute
Report the issue through our platform or contact support
Investigation
Our team reviews all evidence and circumstances
Resolution
We provide a fair resolution within 5-7 business days
Implementation
Resolution is implemented and communicated to all parties
Common Dispute Types
Product Not Received
Item was not delivered or received damaged
Resolution: Full refund or replacement
Product Quality Issues
Item doesn't match description or is defective
Resolution: Return, refund, or exchange
Payment Disputes
Unauthorized charges or payment processing issues
Resolution: Refund or charge reversal
Delivery Delays
Order taking longer than promised delivery time
Resolution: Partial refund or expedited delivery
Our Commitment to Fair Resolution
Resolution Principles
- Impartial and objective evaluation of all disputes
- Timely resolution within established timeframes
- Clear communication throughout the process
- Confidential handling of dispute details
What We Consider
- Product descriptions and specifications
- Order and delivery records
- Communication between parties
- Applicable terms and conditions
How to Submit a Dispute
Important Information
Response Time
We aim to acknowledge all disputes within 24 hours and provide full resolution within 5-7 business days.
Required Information
Please provide order number, detailed description, photos, and any relevant communication when submitting a dispute.
Escalation Process
If unsatisfied with the initial resolution, you can request escalation to our senior dispute resolution team.
Prevention
Most disputes can be prevented through clear communication. Contact us early if you have concerns.
Need Immediate Assistance?
Our dispute resolution team is available to help resolve your concerns quickly and fairly.